Q: What is the lead time for samples and production?
A: Sample lead time is approximately 3-7 days, while mass production takes about 2-3 weeks.
Q: How do you ship the goods?
A: We can ship by vessel for full containers or by air freight/international couriers for small and urgent orders.
Q: Where is your company located?
A: Our company and factory are located in Shenzhen, China (No. 79, Langbei Village Industry Road, Tongde Commity, Baolong Street, Longgang District, Shenzhen City, Guangdong Province, China).
Q: Can I arrange a visit to your factory?
A: Yes, of course. You are welcome to visit our factory.
Q: Can you provide customized products as per our requirements?
A: Yes, we can provide customized products according to your requirements.
Q: Do you test all your products before delivery?
A: Yes, we conduct 100% testing and provide a test report before delivery.
Q: How long is the delivery time for your items?
A: The normal delivery time is 10-30 days, depending on the order size, quantity, and configuration.
Q: What payment terms and price terms do you accept?
A: We accept T/T, L/C, etc., and price terms such as EXW, FOB, CFR, CIF, DDU, etc.
Q: What after-sales service do you provide?
A: We provide 24 hours of technical support online via email, phone, video, etc.
Q: How many countries have you exported to? How do you establish long-term relationships and cooperation?
A: We have exported to over 30 countries in Asia, Middle East, Africa, Europe, North America, South America, etc. We offer good quality, service, and price to ensure customer satisfaction. We consider our customers as friends and help them solve problems.
